We've now confirmed that the issue where media was not uploading through our 3rd party provider has been resolved!
We appreciate your patience while our team monitored this on our end. If you have any questions or you're still running into any issues, please let our team know!
Posted Sep 04, 2025 - 10:12 NDT
Update
Some media upload requests are now processing as usual. We are aware of some cases where images and videos may still be failing to upload. This is related to an ongoing issue with our third-party service provider, and we are actively monitoring their progress towards resolving this.
If you're able, please retry your media uploads as some requests are processing successfully. We do apologize for any inconvenience! If you continue to run into issues, please reach out to us at customercare@heyorca.com as we continue monitoring this on our end.
Posted Sep 03, 2025 - 17:47 NDT
Monitoring
An update from the 3rd party platform has begun. Some media uploads seem to be working as expected.
Our team is monitoring this on our end to ensure that it's fully resolved shortly.
Posted Sep 03, 2025 - 12:37 NDT
Identified
Some users have reported issues with uploading media. Our team had identified this as an issue with a 3rd party platform and this has now been escalated to their support team.
We are monitoring communications with their support team for a solution. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please don't hesitate to reach out to our team at customercare@heyorca.com
Posted Sep 03, 2025 - 12:24 NDT
This incident affected: Media Uploader and Notification Emails.