We've now confirmed that the issue where media was not uploading through our 3rd party provider has been resolved!
We appreciate your patience while our team monitored this on our end. If you have any questions or you're still running into any issues, please let our team know!
Posted Sep 05, 2025 - 13:10 NDT
Monitoring
We've now confirmed with our internal team that the issue where media was not uploading through our 3rd party provider has started clearing up for users. We are still monitoring this on our end to ensure it's fully resolved. We apologize for any inconvenience, and we appreciate your patience. If you have any questions or you're still running into any issues, please let our team know!
Posted Sep 04, 2025 - 17:41 NDT
Identified
Some users have reported issues with uploading media. Our team had identified this as an issue with a 3rd party service and this has now been escalated to their support team.
We are monitoring communications with their support team for a solution. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please don't hesitate to reach out to our team at customercare@heyorca.com