This page is like HeyOrca's heart beat monitor: how fast/slow things are working, if any part of our application is experiencing issues, .... If you are having any issues that you don't see here, please don't hesitate to reach out to our support!
Resolved -
We've now confirmed that the issue where media was not uploading through our 3rd party provider has been resolved!
We appreciate your patience while our team monitored this on our end. If you have any questions or you're still running into any issues, please let our team know!
Sep 5, 13:10 NDT
Monitoring -
We've now confirmed with our internal team that the issue where media was not uploading through our 3rd party provider has started clearing up for users. We are still monitoring this on our end to ensure it's fully resolved. We apologize for any inconvenience, and we appreciate your patience. If you have any questions or you're still running into any issues, please let our team know!
Sep 4, 17:41 NDT
Identified -
Some users have reported issues with uploading media. Our team had identified this as an issue with a 3rd party service and this has now been escalated to their support team.
We are monitoring communications with their support team for a solution. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please don't hesitate to reach out to our team at customercare@heyorca.com
Sep 4, 15:28 NDT
Resolved -
We've now confirmed that the issue where media was not uploading through our 3rd party provider has been resolved!
We appreciate your patience while our team monitored this on our end. If you have any questions or you're still running into any issues, please let our team know!
Sep 4, 10:12 NDT
Update -
Some media upload requests are now processing as usual. We are aware of some cases where images and videos may still be failing to upload. This is related to an ongoing issue with our third-party service provider, and we are actively monitoring their progress towards resolving this.
If you're able, please retry your media uploads as some requests are processing successfully. We do apologize for any inconvenience! If you continue to run into issues, please reach out to us at customercare@heyorca.com as we continue monitoring this on our end.
Sep 3, 17:47 NDT
Monitoring -
An update from the 3rd party platform has begun. Some media uploads seem to be working as expected.
Our team is monitoring this on our end to ensure that it's fully resolved shortly.
Sep 3, 12:37 NDT
Identified -
Some users have reported issues with uploading media. Our team had identified this as an issue with a 3rd party platform and this has now been escalated to their support team.
We are monitoring communications with their support team for a solution. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please don't hesitate to reach out to our team at customercare@heyorca.com
Sep 3, 12:24 NDT